Frequently Asked Questions
Find answers to common questions about booking, payments, properties, and more.
Browse our properties, select your dates, and click 'Reserve'. You'll be guided through a simple checkout process secured by Stripe. Confirmation is instant and you'll receive a detailed email with all the information you need.
Same-day bookings may be available depending on the property. Check the calendar on the property page for real-time availability. We recommend booking at least 24 hours in advance to ensure a smooth check-in experience.
Most properties require a minimum 2-night stay, though this varies by property and season. The minimum stay is clearly shown on each property page before you begin the booking process.
Cancellation policies vary by property and are displayed on the property page and again at checkout. Most properties offer free cancellation up to 48 hours before check-in. Full details are included in your booking confirmation email.
Log in to your account, go to 'My Bookings', open the booking you wish to cancel, and click 'Cancel Booking'. Eligible refunds are processed automatically to your original payment method.
Refunds are returned to your original payment method within 5-10 business days, depending on your bank or card issuer.
Our guest support team is available by phone and email during your stay. Contact details are provided in your Check-in Guide and booking confirmation. We typically respond within a few hours.
We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure Stripe-powered checkout. All prices are displayed in CAD.
No. The price breakdown shown before checkout includes the nightly rate, cleaning fee, applicable taxes (GST/PST), and any security deposit. What you see is what you pay — no surprises.
A security deposit is pre-authorized (not charged) on your card at checkout. It's automatically released within 5-7 business days after checkout if there is no damage to the property.
All our properties feature self-check-in. Access instructions — including door codes, key pickup details, WiFi credentials, and parking guidance — are available in your Check-in Guide, accessible from your booking page 3 days before arrival.
Pet policies vary by property. Properties that allow pets are marked with a 'Pet Friendly' badge on the listing. Please review the house rules for specific conditions such as weight limits and number of pets.